FAQs
Small Commercial/Small Industrial
You can contact Alagasco via e-mail to initiate natural gas service. So that we can serve you more quickly and accurately, please provide the following information when you contact us to set up the account:
- Legal name of business
- Business type
- Service address
- Billing address
- Alagasco account number (if available from a previous location for this business)
- Stop service address (if moving from a previous business location)
- Business phone number
- List of gas appliances, including BTU input/CFH (if known)
- Contact name
- Contact phone number
- Alternate contact number
- Business Tax Identification Number
An Alagasco marketing representative can help determine if natural gas service is available at your location. To identify the Marketing Representative assigned to your area, click here.
If you aren’t currently an Alagasco customer, there may be charges associated with establishing natural gas service. The charges depend on the cost to extend Alagasco’s service lines as well as your expected gas load. The Marketing Representative assigned to your area can assist you in determining any charges associated with new service. To identify your Alagasco Marketing Representative, click here.
A deposit may be required when your Alagasco account is established. Your Marketing Representative will advise you of any deposits. The deposit can be paid by telephone with a credit card, or you can pay by check at your local Alagasco business office.
To identify the Alagasco Marketing Representative assigned to your area, click here.
To have an Alagasco business account placed in your name, Contact Us.
From time to time, Alagasco has special offers available for certain markets. To see if your business applies for any current offers from Alagasco, visit the Rebates and Offers section of our web site. If the current Alagasco rebate offerings do not apply to your business, please contact your Marketing Representative for updates and assistance.
No, Alagasco does not sell natural gas appliances. We do, however, have a directory of local retailers for your convenience.
See the Contact Us page for ways to contact Alagasco. So that we can serve you more quickly and accurately, please provide the following information when you contact us about the account:
- Legal name of business
- Service address
- Billing address
- Alagasco account number
Your gas meter shows the number of cubic feet of natural gas that pass through it. Click here to get step-by-step instructions on how to read your meter.
As the largest natural gas utility in Alabama, Alagasco has operations serving over 200 communities in Alabama. The headquarters are in Birmingham. For a map of our service territory, click here.
Large Industrial/Large Commercial
Natural gas is well suited for industrial needs. Natural gas is traditionally known for its use in space heating and cooling as well as water heating. Natural gas is also used for:
- dessiccant dehumidification
- generating on-site power while producing heat that can be used to make hot water or steam
- fueling tankless water heaters
For an overview of various natural gas equipment, visit the Choosing Equipment section of our web site.
An Alagasco marketing representative can help determine if natural gas service is available at your location. To identify the Marketing Representative assigned to your area, click here.
At this time, your consumption history is not accessible through our web site. Your assigned Marketing Representative can assist you with that request. To identify the Marketing Representative assigned to your area, click here.
Yes, your Alagasco Marketing Representative can guide you through this process. Alagasco’s industrial Marketing Representative can work with you to collect the required data to perform efficiency studies. To identify the Marketing Representative assigned to your area, click here.
Through our Transportation Tariff and subject to the terms of the Fixed Price program, Alagasco also has the ability to purchase natural gas on a long or short term basis for the customer in a variety of ways. This option gives the customer the ability to obtain a fixed wellhead cost of gas for a future month or multiple months based on current commodity pricing. Learn about our Special Programs.
Commercial/Industrial Reps
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