• phone1-800-292-4008 for emergencies or customer service
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Need Assistance? We Can Help.

Alagasco is committed to helping you manage your energy costs. We offer a variety of payment methods, assistance programs and special services to assist you in tough economic times.

Call Alagasco at 1-800-292-4008 as soon as you realize you are having trouble paying your gas bill.


Programs offered:

Help manage your monthly bill payments.

  • Average Monthly Billing- Spread your gas costs out throughout the year.
  • Payment Arrangements- Arrange payment terms that are satisfactory to both you and the company if you're having difficulty paying your gas bill.

Find out if you qualify for AMB or Payment Arrangements by logging into My Account.

Are designed to supplement payments of elderly, disabled or low-income customers who would otherwise be unable to pay the total amount of their bill.

  • LIHEAP- The Low Income Home Energy Assistance Program, or LIHEAP, is a federal program that provides financial assistance to help low-income individuals pay their energy bills. In Alabama, LIHEAP is administered by several community resource agencies and is sponsored by the Alabama Department of Economic and Community Affairs. Contact a community resource agency in your area to apply for LIHEAP assistance or to learn more about the program.
  • Customer Charge Waiver- Customers who receive Supplemental Security Income (SSI) or Temporary Assistance for Needy Families (TANF) will not be billed a monthly customer charge if eligibility requirements are met. Call 1-800-292-4008 and a representative will give you instructions on how to apply for this program.
  • DollarHelp- DollarHelp is a program administered by United Way and social services agencies in Alabama, funded by Alagasco customers through monthly donations. DollarHelp grants cover all types of home heating bills, regardless of fuel source. DollarHelp is active in all communities that Alagasco serves and is the last stop for families when other public assistance options have been exhausted. If you need help, please contact your local United Way agency by dialing 211 or visit http://www.211connectsalabama.org.
  • Third-Party Notifications- You may designate a person or an agency for us to contact on behalf of an account holder before disconnecting service for non-payment. Contact us by email or call 1-800-292-4008 to speak with an Alagasco representative to name the person or agency for third party notification.
  • Safety and Efficiency Inspections- Alagasco customers who receive Supplemental Security Income (SSI) can get the gas heating equipment in their homes inspected free of charge. Contact us by email or call 1-800-292-4008 to schedule a free inspection.
      • Free inspections are available June 1-August 31.
      • Alagasco’s service personnel will make any necessary repairs.
      • Labor is free if the work is done within one hour.
      • The cost of parts may be charged to a customer’s bill.
  • Services for Hearing Impaired- The Telecommunications Device for the Deaf (TDD) gives speech and hearing impaired customers the ability to communicate with us around the clock. Call toll free 1-800-548-2547 from anywhere in Alabama to contact us through this device.
  • Services for Visually Impaired- We offer large-print bills and Braille bills upon request for our customers who are visually impaired.