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FAQs
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Payment Options
There are several ways to pay your gas bill electronically. On the Alagasco website, you can enroll in our free eBill service. Instead of a paper bill, you will receive an email notification each month informing you that your gas bill has been issued and is ready for payment.
Through our website, you can also make an ePayment using the Western Union® Speedpay® service. You will continue to receive your paper bill each month. Western Union charges a service fee of $3.95 per transaction.
We also offer a free Bank Draft option. You will continue to receive a paper bill, and on the delinquent date of the bill we will submit a draft to your bank monthly for the amount of your gas bill.
Western Union® Speedpay® charges a convenience fee of $3.95 per transaction. Alagasco does not receive any portion of the convenience fee. The fee is paid directly to Western Union Speedpay for providing this service to our customers. It is in addition to your Alagasco payment.
There is no charge to pay your bill if you use eBill or Bank Draft.
We’ve contracted with merchants in your community to provide bill payment services. Conveniently located in grocery stores, convenience stores, drugstores, etc., our authorized payment agents have extended business hours and process payments electronically.
Payment agents are not able to stop or place orders on accounts that have a pending disconnect order or if service has already been disconnected.
Click here to find more payment agent information or the payment agent nearest you >>
Bill and Account Questions
Many things affect the amount of your gas bill each month. Two major components are the weather and the number of days in a billing period.
Outside temperature
Even a few colder-than-normal days will affect the amount of natural gas used, thus increasing the amount of your bill. Remember, the colder it is outside, the more frequent the thermostat turns the furnace on. To find out the temperatures for the days you were billed, you can go to www.weather.com and look for the previous month’s high and low temperatures. If you work during the day, remember that most heat is needed after working hours when you are at home and the weather is colder.
The billing period
The dates of the meter readings are listed on your bill under "Service Period." Alagasco tries to read meters every 30 days, but some service periods may have more or less days due to holidays and other meter reading schedule changes. If your billing period is more than 30 days, that alone can have an impact on the amount of your gas bill for that month.
Your Alagasco bill is based on the amount of natural gas used during a billing period. Comparing a bill from year to year is a more accurate comparison of actual gas usage.The best way to look at your bill, especially in the winter, is to compare your current bill to the same month in the previous year. For example, compare March of this year to March of the previous year. For an even better evaluation, compare a period of several months. And keep in mind, gas rates change over the course of the year.
Although tempting, it’s important to avoid comparing your bill to a neighbor’s bill. There are too many factors that affect your bill, and those factors will be different from your neighbor:
- Number of people in the family
- Number of days in the billing period
- Personal living habits
- Thermostat setting
- Efficiency of equipment
- Insulation of home
An empty or vacant home doesn’t mean the home won’t use energy.
- People, furniture, drapes, etc. will keep the house warm. Therefore, an empty house can use just as much (sometimes more) than if the house was occupied.
- Thermostats will turn furnaces on when the temperature in the house falls below the thermostat setting. This will occur regardless if anyone is at home or not.
- The colder it is outside, the more frequently the thermostat turns the furnace on.
- Insulation is a major factor. Some houses may be more insulated than others.
Here is a list of other factors that could contribute to a higher than normal use of natural gas in your home:
- New gas equipment added to your home
- Faulty or inefficient equipment being used
- Added rooms
- Illness
- Pool heater
- New baby in family
- Company with an extended stay
- High water bill
Email us when you have a question about your gas bill. Click on Contact Us and fill in the information on the form. Or call 1-800-292-4008.
eService offers a variety of options for your convenience:
- As history is built in eService, you will be able to view 15 months of consumption history in graph format, lists of transactions, and meter readings. History prior to September 2009 will not be in eService.
- Multiple accounts can be associated with a single user ID.
- Search and download bills and payments.
- Reset your password and change your banking and contact information, such as your e-mail address and telephone number.
- Enroll in the Bank Draft Plan and manage your Project SHARE contributions.
Already registered for eService? Login here Not registered? Register now
Assistance Programs
Call Alagasco at 1-800-292-4008 as soon as you realize you are having trouble paying your gas bill. Alagasco will attempt to make payment arrangements that are satisfactory to both you and the company. When making payment arrangements, it's important to make your payments, in full and on time, in order to qualify for future payment arrangements and to avoid disconnection.
If you prefer, Contact Us by email and fill in the information to request a payment arrangement.
LIHEAP - the Low Income Home Energy Assistance Program is a federal program that provides financial assistance to help low-income individuals pay their energy bills. In Alabama, LIHEAP is administered by several community resource agencies and is sponsored by the Alabama Department of Economic and Community Affairs. To apply for LIHEAP assistance or to learn more about the program, contact a community resource agency in your area.
Customer Charge Waiver - customers who receive Supplemental Security Income (SSI) or Temporary Assistance for Needy Families (TANF) will not be billed a monthly customer charge if eligibility requirements are met. Please call 1-800-292-4008 and a representative will give you instructions on how to apply for this program.
Project SHARE - Service to Help Alabamians with Relief on Energy is a program that provides assistance to the following qualifying persons:
- people age 62 or older on low, fixed incomes with no other source of funds and
- people with disabilities who, for health reasons, cannot keep up a normal family income.
A person who qualifies can receive assistance one time during the winter and one additional time during the summer if severely high temperatures cause a health threat.
Project SHARE - Alagasco is a co-sponsor of Project SHARE (Service to Help Alabamians with Relief on Energy).
Contributions ($1,$3, or $5) from Alagasco customers help fund Project SHARE, which is administered by the American Red Cross to help pay the energy bills of qualified households.
To sign up for Project SHARE, fill out our online form indicating the amount ($1, $3, $5) you want to donate each month. Your donation will be billed monthly in addition to your gas charges.
Gift of Energy - Alagasco's Gift of Energy program provides a way for you to help someone in need. Your gift of $10 or more can be applied to any customer account you choose, or we can help you find a recipient.
Security and Privacy
Alagasco believes that electronic privacy and security are critical components of any effective e-commerce application. The Alagasco Privacy Statement describes how we will protect the personal privacy of our customers.
Alagasco will not use any credit card and personal banking information supplied by the customer for any other purpose beyond the services provided on this site. To present your bill online through the EBPP system and effectively process your transactions, Alagasco will require you to provide additional personal information separate from the billing information. This additional information may be aggregated by Alagasco to produce statistics such as percentage of customers that use a credit card to pay their bills or percentage of potential end users that are enrolled in their service.
Our registration forms will collect personal contact and financial information from you. Our web site only collects personal information that you provide directly about yourself. Alagasco does not accept other-party submissions, nor use any means of indirect collection that could identify you. Alagasco may contact you when you deem it to be necessary in connection to the service offered herein. In addition, we may email you to alert you of other new products and/or services offered by Alagasco.
When you pay a bill, we record detailed records of the payment history and the instruments utilized to help identify fraudulent credit card use. We may share this with the financial institution that issued the credit card with which the bill was paid, or with law enforcement authorities, if they determine use of the credit card was fraudulent.
Your personal information is protected with a User ID and Password that you manage. Sensitive user profile information is encrypted before it is stored in the database in order to keep it safe from unauthorized access both outside of and within Alagasco.
Alagasco reserves the right to change this privacy statement so we encourage you to occasionally review it.
Alagasco uses 128-bit encryption to secure the transmission of all personal or financial information that is transmitted between our server and your browser. The security standard SSL, Secure Sockets Layer, is used to implement this. SSL is the leading standard for securing World Wide Web transmissions.
