Bill Assistance Programs

LIHEAP
The Low Income Home Energy Assistance Program, or LIHEAP, is a federal program that provides financial assistance to help low-income individuals pay their energy bills. In Alabama, LIHEAP is administered by several community resource agencies and is sponsored by the Alabama Department of Economic and Community Affairs.
 
To apply for LIHEAP assistance or to learn more about the program, contact a community resource agency in your area.

Customer Charge Waiver
Customers who receive Supplemental Security Income (SSI) or Temporary Assistance for Needy Families (TANF) will not be billed a monthly customer charge if eligibility requirements are met. Please call 1-800-292-4008 and a representative will give you instructions on how to apply for this program.

Project SHARE
Project SHARE (Service to Help Alabamians with Relief on Energy), is a program administered by the American Red Cross and funded by utility customers’ monthly donations. Project SHARE is available to customers who are age 62 or older on low, fixed incomes with no other source of funds and to those with disabilities who, for health reasons, cannot keep up a normal family income. If you qualify for Project SHARE, you can receive assistance one time during the winter and one additional time during the summer if severely high temperatures cause a health threat.
 
To apply for assistance, please contact the American Red Cross office in your county.

Third-Party Notification
You may designate a person or an agency for us to contact on behalf of an account holder before disconnecting service for non-payment. Contact us via email or call 1-800-292-4008 to speak with an Alagasco representative to name the person or agency for third party notification.

Third-Party Referrals
If you need help beyond an Individual Payment Plan, we can provide the names of agencies with programs that may be able to help you pay your gas bill.